Frequently Asked Questions
“Have questions? Find answers to our most frequently asked questions below. If you can’t find what you’re looking for, feel free to contact us!”
The Brand
What is rooh.?
rooh. is a lifestyle brand inspired by the essence of the soul, designed to enrich modern living with products that combine harmony, elegance, and purpose. rooh. launched in the UK with a vision of expanding globally. Its debut product, rooh.Fusion, is a dual-function lid combining a straw and spout design with an ergonomic handle, offering unmatched versatility and portability for those on the go.
Product Information
What is rooh.Fusion?
The rooh.Fusion bottle is packed with features designed to complement your lifestyle:
Capacity: Holds up to 1000ml (32oz) of your favorite beverage.
Construction: Made from durable, double-wall vacuum-insulated 18/8 food-grade stainless steel to keep drinks cold or hot for hours.
Convenience: Dishwasher safe for easy cleaning.
Safety: BPA & toxin-free, ensuring every sip is as pure as it gets.
Design: Sleek, elegant, and built for portability with an ergonomic handle—making it a breeze to carry wherever life takes you.
Whether you're hitting the gym, heading out for a busy day, or just tackling your thirst like a pro, the rooh.Fusion bottle has you covered. Because hydration is serious business—but that doesn’t mean it can’t look good too!
We’ve made ordering and payments at Rooh simple and secure. Here’s how it works:
Ordering & Payments
How do I place an order?
Placing an order on shopatrooh.com is simple:
- Browse our collection of products.
- Add your selected items to the cart.
- Proceed to checkout and follow the prompts to complete your purchase.
What payment methods do you accept?
Credit Card:
We accept major credit and debit cards, including Visa, Mastercard, and American Express.
Apple Pay:
Make sure you are logged in with your Apple ID. If necessary, enter your billing, delivery and contact information to confirm payment.
Can I amend my order?
Unfortunately, we are unable to cancel or amend orders once they have been placed. You have 14 days to notify us of any issues with your order. You can return your order once you have received it, please find further details on our Returns policy.
How can I contact customer support?
For any questions or assistance, please reach out to our customer support team through the Contact Us page on our website. We aim to respond to all inquiries within 48 hours and are dedicated to ensuring your experience with rooh. is smooth and enjoyable.
We aim to make your rooh. shopping experience as seamless as possible. Here’s what you need to know about our shipping and delivery process:
Shipping & Delivery
Processing, Delivery & Tracking
Processing Time: Orders are typically processed within 1-2 business days after confirmation.
Delivery Time:
UK: Orders are delivered in to business days.
International: Delivery time typically ranges from:
3 to 5 business days for Europe.
6 to 7 business days for other regions.
Shipping times are estimates, and can vary due to unforseen circumstances.
Shipping Costs: Shipping is included in your purchase price—no additional charges at checkout.
Tracking: Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can monitor its progress.
Do you ship internationally?
Yes, we do ship Internationally to most countries, Order your rooh. bottles[s] now from any continent.
Returns & Refunds
At rooh. we want you to love your purchase. If you're not completely satisfied, here's our policy on returns and refunds:
Returns: We accept returns on unused and unopened items in their original packaging within 14 days of purchase. Please ensure the product is in the same condition as when received.
Refunds: Refunds will be processed once we’ve received and inspected the returned item. Refunds will be issued to your original payment method.