Frequently Asked Questions

“Have questions? Find answers to our most frequently asked questions below. If you can’t find what you’re looking for, feel free to contact us!”

The Brand:
What is rooh.?

rooh. is a lifestyle brand inspired by the essence of the soul, designed to enrich modern living with products that combine harmony, elegance, and purpose. rooh. launched in the UK with a vision of expanding globally. Its debut product, rooh.Fusion, is a dual-function lid combining a straw and spout design with an ergonomic handle, offering unmatched versatility and portability for those on the go.

Product Information:
What more do I need to know about rooh. Fusion ?

The rooh.Fusion bottle is packed with features designed to complement your lifestyle:

Capacity: Holds up to 1000ml (32oz) of your favorite beverage.
Temperature Retention: Keeps drinks hot for up to 6 hours and cold for up to 24 hours. Construction: Made from durable, double-wall vacuum-insulated 18/8 food-grade stainless steel to keep drinks cold or hot for hours.
Convenience: Dishwasher safe for easy cleaning.
Safety: BPA & toxin-free, ensuring every sip is as pure as it gets.
Design: Sleek, elegant, and built for portability with an ergonomic handle—making it a breeze to carry wherever life takes you.

Whether you're hitting the gym, heading out for a busy day, or just tackling your thirst like a pro, the rooh.Fusion bottle has you covered. Because hydration is serious business—but that doesn’t mean it can’t look good too!

Ordering & Payments:
We’ve made ordering and payments at Rooh simple and secure. Here’s how it works:
How do I place an order?

Placing an order on shopatrooh.com is simple:

- Browse our collection of products.
- Add your selected items to the cart.
- Proceed to checkout and follow the prompts to complete your purchase.

What payment methods do you accept?

Credit Card:
- We accept major credit and debit cards, including Visa, Mastercard, and American Express.

Apple Pay:
- Make sure you are logged in with your Apple ID. If necessary, enter your billing, delivery and contact information to confirm payment.

Can I amend my order?

Unfortunately, we are unable to cancel or amend orders once they have been placed. You have 14 days to notify us of any issues with your order. You can return your order once you have received it, please find further details on our Returns policy.

How can I contact customer support?

For any questions or assistance, please reach out to our customer support team through the Contact Us page on our website. We aim to respond to all inquiries within 48 hours and are dedicated to ensuring your experience with rooh. is smooth and enjoyable.

Shipping & Delivery:
What is your return policy?

You can return items within 30 days of purchase for a full refund.

Do you ship internationally?

Yes

How can I contact customer support?

we offer worldwide shipping. Additional charges may apply.

What payment methods do you accept?

You can contact us via email at support@example.com or call us at 123-456-7890.

Returns & Exchanges:
What is your return policy?

You can return items within 30 days of purchase for a full refund.

Do you ship internationally?

Yes

How can I contact customer support?

we offer worldwide shipping. Additional charges may apply.

What payment methods do you accept?

You can contact us via email at support@example.com or call us at 123-456-7890.

Warranty & Repairs:
What is your return policy?

You can return items within 30 days of purchase for a full refund.

Do you ship internationally?

Yes

How can I contact customer support?

we offer worldwide shipping. Additional charges may apply.

What payment methods do you accept?

You can contact us via email at support@example.com or call us at 123-456-7890.

Account & Privacy:
What is your return policy?

You can return items within 30 days of purchase for a full refund.

Do you ship internationally?

Yes

How can I contact customer support?

we offer worldwide shipping. Additional charges may apply.

What payment methods do you accept?

You can contact us via email at support@example.com or call us at 123-456-7890.